Need help with the UniqueMedia app? Our support team is here to help with account access, app functionality, advertising screens, campaigns, and media uploads.
Contact support
Email us at support@uniquemedia.us.
For account registration requests, contact sales@uniquemedia.us.
When contacting support, please include:
- The email address associated with your account
- A brief description of the issue
- The app version and your device model
- Screenshots or screen recordings, if relevant
- Please do not send passwords, one-time login codes, access tokens, or other sensitive credentials.
Common questions
I did not receive my sign-in code
Check your spam or junk folder, confirm that the email address is correct, then request a new code. If the problem continues, contact support.
I cannot sign in
Make sure you are using the email address associated with your UniqueMedia account. If you need an account, email sales@uniquemedia.us.
I cannot upload an image or video
Check that you have a stable internet connection and that the file is in a supported format. If the upload still fails, send support the file type, approximate size, and a screenshot of the error.
Account and privacy
You can sign out from the Profile section of the app. For questions about your account or personal data, contact support@uniquemedia.us.